RETURNS & REFUNDS

RETURNS

You can return any product within 14 days of receiving your order, without providing a reason.
The only cost you are responsible for is the shipping cost of returning the items.

To start a return, please send us a written notice at info@lost-trails.com within 14 days of receiving your package.
After submitting your return request, you must return the items within the next 14 days.

Returned items must be in original packaging, unused, unwashed, undamaged, and in the same quantity as received.
You may inspect the product to determine its nature, characteristics, and functionality, but you are responsible for any decrease in value caused by handling beyond what is necessary for such inspection.

We kindly ask you not to remove product tags or labels until you are sure you will keep the item.

EXCHANGES

Exchange requests follow the same conditions as returns.
If you wish to exchange an item, the exchange is treated as a new order, and the customer is responsible for the shipping cost of sending the replacement product.

REFUNDS

Once we receive and inspect your returned items, we will issue a refund for the returned products within 14 days.

Refunds are always processed through the same payment method used when placing the order, unless otherwise agreed.

Shipping costs (if originally charged) are not refundable, except in cases where the product you received was incorrect or defective.

You will receive an email confirmation once your refund has been processed.